About the role
Every Halden customer has one named contact. You will look after around 40 shippers, answer their questions, chase carriers when something is late, and explain customs paperwork in plain language. The role is 24 hours a week, spread over four days.
What you will do
- Answer customer questions by email, chat and phone within our response targets.
- Follow up with carriers, ports and brokers when a shipment is delayed.
- Flag repeated problems to the product team so they get fixed for everyone.
What you will bring
- One or more years in customer service, ideally in logistics or e-commerce.
- Fluent Dutch and English.
- Calm under pressure, and good at writing clear updates.
Pay and benefits
Hourly rate as listed, paid monthly, plus 8% holiday allowance. Full training in our Rotterdam office during your first two weeks, travel paid.